Refund policy

Returns & Refund 

Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.

Contact us at iconicattirealley@gmail.com to initiate a return or exchange.

Returns Information

● Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.

● Items must be received in original condition - unworn, unwashed, with all tags still attached.

● For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools).

● All swimwear returns must have their hygiene seal intact.

● We process all returns within 6 business days of receiving your items. We will send you an email with the details of your processed return.

● Please email iconicattirealley@gmail.com   if you believe your product is damaged or faulty. We will treat this with the highest of priority.

● If you have paid original postage to receive your order and a return is made then this is non-refundable.

● If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.

Free Exchanges

● If you would like to make an exchange, please complete the request when booking the return.

● Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.

● Any exchanges requested that we do not have in stock will automatically be issued as a refund.

● Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.

Refunds

● Refunds are now offered on all orders. Simply opt for the refund when booking your return.

● We'll deduct $5.95 from the refund for use of our return shipping label.

● Depending on your payment method, funds may take up to 7 business days to post to your account.

● All refunds will be processed back to the original payment method used to place the order.

 

 

FAQ

DO YOU HAVE A STORE I CAN VISIT?

Iconicattirealley.com is exclusively online! This means we can serve customers all across the the United States but unfortunately we don't have a physical location where you can come and try on garments before buying.

 

WHAT I HAVE TO DO WHEN I NEED YOUR SUPPORT?

please contact us at:

Email: iconicattirealley@gmail.com

and we will assist you shortly.

 

 

HOW DO I USE A COUPON CODE?

In step 1 of the checkout process, you will have the opportunity to enter any promotional or coupon code you may have in a blank at the top right of the page. The special savings will be reflected in your total price once you press on the 'Apply' button.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Please refer to our Shipping page for full details and information on shipping.

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

yes! Iconicattirealley.com is shipping World Wide  .

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. WHAT SHOULD I DO?

We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.

I RECEIVED AN INCORRECT OR DAMAGED ITEM--WHAT SHOULD I DO?

Oh no! We are so sorry to hear about that, but happy to help. Please contact us so that we may send you a new item or offer credit for your purchase.

WHERE DO I SEND RETURNS?

Please refer to our Returns page for full details and information on returns.

RETURN & REFUND 

By placing an order from our website, you are agreeing to the following terms.

Return Policy

The Company does not accept returns or refunds on any products once the product is delivered to the carrier.

If a product or service offered on the Company Sites is not as described, you may return the item, as specified in Terms of Purchase.

______________________

To request for a replacement, buyers are requested to provide photographic/video evidence of the product's deviation from the Terms of Purchase To iconicattirealley@gmail.com 

Requests for a replacement must be sent within 48 hours of receiving the item.

If the case is deemed valid, we will cover the related cost to deliver a replacement!

*Please also include your invoice number/order number for us to match up your order in the system

** Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request. If this information is not provided without prior agreement, the return will not be processed:

1) Order number

2) Your email address you used to order

3) Return shipment tracking number

4) Reasons for return

Please send the information to us via email at iconicattirealley@gmail.com

You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognized as unidentified mail.

Returns (if applicable)

Once your return is received and inspected. We will notify you of the approval or rejection of your return.

If your item is deemed damaged, we will send out an identical replacement item within 10 days.

Order Cancellation Refund- Customers are entitled to a refund if they contact us within 24 hours of making their purchase, and their order hasn't yet been dispatched.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, the credit can be applied via form of an electronic gift card of equivalent value.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, these are the steps you can take to check it out:

Please check your bank balance again, transactions may have been delayed.

Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.

Next contact your bank. There is often some processing time before a refund is posted.

Please contact us at iconicattirealley@gmail.com  should you have further questions.

Exchanges (if applicable) If you need to exchange it for the same item, send us an email at  iconicattirealley@gmail.com .

Transaction Cancellation Policy 

We make every effort to provide you with the best service possible.  
If you have purchased a product on the website and wish to cancel the transaction, you are invited to contact us through one of the methods listed below.  
In the cancellation notice, please fill in your details accurately to assist our customer service in locating the relevant transaction. Additionally, please attach an invoice/receipt to the cancellation notice for identifying the transaction and its amount.  
In accordance with Transaction Cancellation Policy – :  
'Cancellation of the transaction in accordance with the Consumer Protection Regulations (Transaction Cancellation), 2010 and the Consumer Protection Law, 1981.'"